Privacy Policy

Effective Date: September 1, 2025
Last Reviewed: September 1, 2027

Hibiscus Counseling (“we,” “our,” or “us”) is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and your rights.

By using hibiscusdenver.com or our services, you agree to the practices described below.

1. Information We Collect

We may collect:

  • Personal details (name, email, phone) when you contact us.

  • Scheduling information through our secure platform (SimplePractice).

  • Insurance or payment information (processed securely, never stored on our site).

  • Technical data (IP address, pages visited) via cookies and Google Analytics.

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments.

  • Provide counseling and related services.

  • Communicate with you about care or inquiries.

  • Improve our website and services.

  • Comply with professional and legal requirements.

We do not sell or rent your information.

3. Sharing Your Information

We only share information with:

  • Trusted service providers (e.g., SimplePractice, payment processors, Google Analytics).

  • Legal authorities when required by law (e.g., safety concerns, abuse reporting).

4. Cookies & Analytics

Our website uses cookies and Google Analytics to understand site usage and improve performance.
You can disable cookies in your browser or opt out of Google Analytics at: tools.google.com/dlpage/gaoptout.

5. Data Security

We use encryption and other safeguards to protect your data.
Client therapy records are handled in compliance with HIPAA and professional confidentiality standards.
Please note: no online system is 100% secure.

6. Your Rights

You may request to:

  • Access or update your personal information.

  • Ask us to delete certain information (subject to legal requirements).

  • Change your communication preferences.

Contact us using the details below to exercise these rights.

7. Confidentiality in Counseling

All counseling communications are confidential, except in limited situations required by law (e.g., risk of harm, suspected abuse, court orders).

8. Minors

We provide counseling to teens with parental/guardian consent.
We do not knowingly collect personal information online from children under 13.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

Hibiscus Counseling – Privacy Officer
📧 Email: malia@hibiscusdenver.com
📞 Phone: 720.213.8440
📍 Address: 455 Sherman St., Suite 462, Denver, CO 80203